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Terms & Conditions

Additional Information

Use your PNR No for all communication with Humsafar Travels. Your PNR No. serves as confirmation of ticket status.
Carry a print out of this e-ticket and Present it to the bus counter at time of check in.
Carry photo identification, you will need it as proof of identity while checking in.

By use of online booking facility on this site, customer grants his consent to site to allow contact him/her by SMS, email or phone. Customer’s contact details are not shared with anyone as per privacy policy.

Boarding of Passengers

Passengers shall report at the boarding point at least 15 minutes prior to the scheduled departure time. Passengers who do not report on time will be termed as NO-SHOW passenger and will be denied boarding and Not entitled for any refund of the ticket amount anyhow. Humsafar Travels reserves the right to deny boarding to passengers who are under the influence of alcohol or owing to any misconduct of behaviour/critically ill/stretcher borne which may not be deemed safe for travel by Humsafar Travels.

Photo Identification

Passenger shall present valid e-Ticket along with a valid photo identity card of at least one of the passengers of the group issued by one the government authority otherwise they will be denied boarding and not entitled for refund.


Passengers should not carry any goods like weapons, inflammables, firearms, ammunition, drugs, liquor, smuggled goods etc and any other articles that are prohibited under law. Maximum baggage allowed per passenger is 15 Kg, Excess baggage will be charged as per Humsafar Travels rules. Humsafar Travels shall not take responsibility in the event of loss or damage to the passenger luggage. Humsafar Travels reserves the right to disallow any excess baggage carried by the passengers. Humsafar Travels highly recommends that you remove all valuables (cameras, jewellery, money, electronics, perishables, etc) and medication from your luggage. In case, the passenger decides to carry any valuables against the above advice they will do this at their own risk and shall not hold Humsafar Travels responsible for any pilferage/ damage etc. to such valuables. Humsafar Travels assumes no liability for wear and tear to luggage any guest with medical condition or history will travel at his / her own risk and consequences.

Delay of Service

Humsafar Travels may delay a bus without any prior notice in case of circumstances beyond its control. In such circumstances Humsafar Travels delays a bus more than 2 hours. Humsafar Travels may reschedule the journey on the next Humsafar Travels service in the same sector subject to availability without any extra charge based on the passenger's conveyance or enable the full refund of the ticket as paid by the passengers. The passenger will have to cancel or reschedule the ticket before the departure of the delayed service else the ticket will become a NO-SHOW and will not be entitled to any refund or reschedule. Humsafar Travels is not responsible for the delays caused en route due to unavoidable circumstances like traffic jams etc.

Cancellation Policy

Cancellation Cut off Time Cancellation Return Amount
24 Hours To 36 Hours20%
36 Hours To 48 Hours50%
More than 48 Hours70%
  • Partial Cancellation Is Possible.
  • Refund of partial cancellation will be processed after your journey date.
  • Ticket Cancellation Can Be Before 24 Hours of Journey From Pickup Time.
  • It Is Rights Of Humsafar Travels To Change Cancellation Policy Any Time Without Prior To Notice
  • Bookings from this site will be eligible for cancellation through Cancellation Form on this site only. No cancellation request will be entertained by any branch or agent office.
  • On Cancellation, Refund will be credited in 7 To 10 working days in source payment.
  • If any customer choose extra benefit option while cancelletion they will get refund amount in their neutronbus wallet, By any means amount will not be credit in their bank account niether it can be transfer to bank account.

No further arguments will be taken into consideration.

Humsafar Travels may cancel a service without any prior notice in case of circumstances beyond its control.
In such circumstances Humsafar Travels shall either reschedule the journey for travel on the next Humsafar Travels service in the same sector, Subject to availability without any extra charge based on the passenger's conveyance or enable a full refund of the ticket as paid by the passenger and shall be under no further liability to the passenger.


In case of any breakdowns in route, Humsafar Travels will refund the amount on a prorate basis at the Humsafar Travels booking counters situated at the origin or destination of the journey. Humsafar Travels will not make any alternate arrangements of travel for breakdowns en route. Humsafar Travels is not responsible for any breakdowns of audio, video and air conditioning equipment en route or in the middle of the journey.


Humsafar Travels does not allow any pets on board its service.

Contact Information

Humsafar Travels Helpline (08:00 AM To 11:00 PM): 0281 3505333,9228009590
Humsafar Travels Customer Support Email (Response Time 3 Working Days): support@humsafarbus.in